Contacts

How to Reach Us

If you would like to get in touch with the team behind charlescjohnson.com, please send us an email at [email protected]. This is the only way to reach us — we do not offer support by phone, post or social media.

What You Can Write About

We welcome messages on any of the following topics:

• Questions about our content — for example, how we review and compare fast withdrawal casinos, or how a specific rating was determined.
• Corrections — if you spot outdated or inaccurate information on the site (such as changed withdrawal times, payment methods or bonus terms), please let us know so we can verify and update it.
• Feedback — suggestions on how we can make our reviews, guides and comparisons more useful for UK players.
• Partnership requests — if you represent a casino operator or another business and would like to discuss working with us, please include details about your proposal in your email.

Response Time

We read every message we receive and usually reply within a few business days. During busy periods it may take a little longer, so we appreciate your patience. Please note that we do not respond to spam or unsolicited marketing messages.

Questions About Your Casino Account

Please be aware that charlescjohnson.com is an independent review and comparison website — we are not a gambling operator, and we do not hold player accounts, process payments or run any casino games.

For questions about deposits, withdrawals, bonuses, wagering requirements, account verification (KYC) or closed accounts, please contact the customer support team of the casino in question directly. You will usually find their contact options — such as live chat, email or a help centre — on the casino's own website. If you are having trouble with a withdrawal, we recommend contacting the operator first and, if the issue remains unresolved, using the casino's official complaints procedure or its appointed Alternative Dispute Resolution (ADR) provider.

Need Help With Gambling?

If gambling stops being fun and starts causing problems for you or someone close to you, free and confidential help is available in Great Britain:

• GamCare — operates the National Gambling Helpline, available 24 hours a day, 7 days a week, on 0808 8020 133, as well as live chat and support via www.gamcare.org.uk.
• GamStop — the free national self-exclusion scheme that lets you block yourself from all online gambling operators licensed in Great Britain. Register at www.gamstop.co.uk.
• BeGambleAware — information, advice and tools for safer gambling at www.begambleaware.org.

Remember: only gamble with money you can afford to lose, and never treat gambling as a way to make money. 18+. Please gamble responsibly.